Shipping Policy

Last updated: October 2026

By placing an order you agree to this Shipping Policy, our Refund Policy and our Terms of Service.

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). During peak holiday periods processing may take up to 5 business days.

Delivery time

Shipping is free on all orders. Most orders arrive within 8–14 business days after processing. Delivery times are carrier estimates and are not guaranteed. Delays caused by carriers, weather, customs or holiday volume are outside our control and are not grounds for a refund or dispute while the package is moving in tracking. Holiday arrival dates are not guaranteed; please order early.

Tracking

You will receive a tracking number by email as soon as your order ships. Tracking may take 2–5 business days to show movement. Make sure your email address is entered correctly at checkout. A package is not considered lost until it has shown no tracking movement for 20 business days.

Address accuracy

You are responsible for entering a complete and correct shipping address. Contact us within 12 hours of ordering to correct an address. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout; reshipping in that case is at the customer's cost.

Delivered orders

An order is considered delivered when the carrier's tracking shows it as delivered to the address provided, with or without a signature or delivery photo. Once delivered, responsibility for the package passes to the customer. If tracking shows delivered but you cannot find your package, check with household members, neighbors, your building's mailroom and your local post office, then contact us within 5 days of the delivery date. We will help you open an investigation with the carrier.

Lost, stolen or damaged packages

  • With Shipping Protection: if your package is lost in transit, marked delivered but stolen, or arrives damaged, we will reship your order free of charge once the claim is verified. Claims must be made within 14 days of the expected delivery date.
  • Without Shipping Protection: once the carrier marks a package delivered, we are not responsible for theft or loss. We will help you file a claim with the carrier, but a free reshipment or refund is not provided.
  • Packages that show no tracking movement for 20 business days are treated as lost in transit and replaced at no cost.
  • "Item not received" claims are not accepted while a package is still in transit within the delivery window above.

Refused or returned-to-sender packages

Packages refused at delivery or returned to us because of an incorrect address or failure to collect are refunded minus original shipping costs and a 15% restocking fee, or reshipped at the customer's cost.

Questions

Contact us through the Contact page with your order number before opening any dispute with your bank.