Refund Policy

Last updated: October 2026

We want every family to love their TALKIECAM. This policy explains exactly how returns, exchanges and refunds work. By placing an order you confirm you have read, understood and agreed to this policy, our Shipping Policy and our Terms of Service.

1. Contact us first, always

Every return, refund, replacement or delivery issue starts with our support team through the Contact page. Include your order number. We reply within 1–2 business days and resolve almost every issue directly. You agree to contact us and give us at least 5 business days to resolve any issue before opening a dispute or chargeback with your bank or card issuer.

2. Charges on your statement

Your purchase appears on your card statement as TALKIECAM (or the store name shown at checkout). If you don't recognize a charge, contact us before disputing it. We'll confirm the order, items and delivery details right away. Orders placed by family members using your card are considered authorized.

3. Return window

  • Return requests must be made within 14 days of the delivery date shown in carrier tracking.
  • Requests made after 14 days are not eligible for a return, refund or exchange.
  • Holiday gift orders follow the same 14-day window, counted from delivery.

4. Return conditions

To be eligible, items must be:

  • Unused, undamaged, free of scratches, stickers or wear, and in the same condition you received them
  • In the original TALKIECAM box with all walkies, cables and inserts included
  • Returned with the Return Authorization (RA) number we issue by email

Returns sent without an RA number, sent to any address other than the one we provide, or that arrive used, damaged, incomplete or missing parts will be refused and are not eligible for a refund. We do not accept returns sent to the address on the package or shipping label.

5. Return shipping and fees

  • The customer pays return shipping and must use a tracked service. We are not responsible for returns lost in transit.
  • Original shipping charges and add-ons (including Shipping Protection) are non-refundable.
  • Change-of-mind returns of opened items are subject to a 15% restocking fee, deducted from the refund.
  • Items that work as described are not considered defective; dislike of size, screen size, range or battery life is a change-of-mind return.

6. Defective, damaged or missing items

If an item arrives damaged, does not power on, or is missing from the box, contact us within 7 days of delivery with your order number and a clear photo or short video showing the issue (for missing items, a photo of the open box and all contents). Once confirmed, we will send a free replacement of the affected item. Replacement is the remedy for defective or damaged items; refunds are issued only if a replacement cannot be provided. Damage caused by drops, water, misuse, or charging with incompatible adapters is not covered. Claims without photo or video evidence cannot be processed.

7. Non-returnable items

  • Mystery Gift, Extra Charging Cable Set and other add-on or free gift items
  • Shipping Protection
  • Items marked final sale or bought with a clearance discount
  • Bundles returned in part: bundles are refunded at the bundle price paid, less the full regular price of any items kept

8. Cancellations

Orders can be cancelled free of charge only within 12 hours of purchase and before they are fulfilled. After that, the order is being processed for shipment and cannot be cancelled; it falls under this return policy once delivered.

9. Refunds

Once your return arrives and passes inspection, approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post it. Refunds are never issued to a different payment method or as cash.

10. Disputes and chargebacks

Our goal is to solve problems directly and quickly. If a dispute or chargeback is filed, we will provide the card issuer with the complete order record, including your IP address and acceptance of these policies at checkout, order confirmation, carrier tracking and delivery confirmation, and all correspondence. If a chargeback is filed while a refund or replacement is already in progress, the refund or replacement will be cancelled and the dispute process will be used instead. Customers who file disputes for orders that were delivered as described, or who have a history of excessive returns or disputes, may be blocked from future purchases.

11. Questions

Reach us any time through the Contact page. We're parents too, and we'll always try to make it right.